Refund policy
REFUND POLICY
Last updated: May 28, 2026
At Treasure Coast Coffee Company, we want you to be happy with your purchase. However, because coffee is a perishable food product, we have a limited refund and return policy as follows:
GENERAL POLICY
All sales are final. We do not accept returns or refunds due to change of mind, buyer’s remorse, or for any opened coffee products due to the perishable nature of coffee.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, spoiled, or incorrect, please contact us within 3 days of delivery. We will review the situation and, in accordance with applicable consumer protection laws, offer a suitable solution such as a replacement, store credit, or refund.
HOW TO REQUEST A REFUND OR REPLACEMENT
To report an issue with your order, please contact us through our website and provide:
- Your order number
- Photos of the damaged or incorrect item and packaging (if applicable)
- A detailed description of the problem
We will respond within 1–2 business days.
REFUND PROCESSING
Approved refunds will be processed within 5–7 business days and credited back to your original method of payment. Please allow additional time for your bank or credit card issuer to post the credit to your account.
NON-REFUNDABLE ITEMS
The following items are non-refundable except in cases of damage or defect:
- Opened coffee products (beans, grounds, or any opened packaging)
- Gift cards
- Sale, clearance, or promotional items
EXCHANGES
We do not offer direct exchanges. If you wish to receive a different product, please place a new order. You may contact us regarding a possible refund for the original order if it qualifies under this policy.
CONTACT US
If you have any questions about our refund policy or need assistance with an order, please reach out to us through our website.